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shop-plaza.co.uk

terms and conditions

1. Payment Terms

For all first orders a pro-forma invoice will be issued and until payment is made no goods will be shipped. Any subsequent orders will be based on part payment and remaining payment due on or just before delivery. These terms are negotiable at our discretion.

Any personalisation would be charged as agreed in advance.

All prices quoted are exclusive of VAT & delivery. VAT will be charged at the prevailing rate.

2. Our returns and refunds policy

No items can be returned unless they are incorrect, faulty or damaged on delivery. You need to inform us of any faults or damage within 3 days of delivery to you.

Should there be any returns then it is up to shop-plaza to decide to either issue a credit note or replace the goods or issue a refund.

No refund will be issued for delivery charges.

How to inform us of faulty or damaged goods:

Email our Customer Services team at pbelz@shop-plaza.co.uk . Please quote your invoce number or order number and a description of the fault.

3. Printing & Personalisation

All personalisation & printing on to our products will be subject to you providing us the original artwork in the format required. If we need to change it then there will be additional charges. Your order will not be accepted until we have the final proof approved by you. You need to provide us with Pantone colour codes and ideally PDF copy of the logo or design you want printed.

All sample requests will be charged at the normal retail price and once an order has been place the difference will be credited to your final invoice. In most cases samples are not returnable. All carriage costs will be charged for shipping the samples.

Please ensure that you have received and checked your order in full.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. All sizes quoted are approximate.

shop-plaza

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